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From: "Host Department"
To: "Tom"
Subject: Transcript of your chat
Date: Tue, 5 Aug 2003 20:08:28 -0400


The following is a record of your online chat.
General Info
Chat start time Aug 5, 2003 7:39:00 PM EST
Chat end time Aug 5, 2003 8:06:26 PM EST
Duration (actual chatting time) 00:27:26
Operator David

Chat Transcript
info: While waiting you might want to review our Knowledge Base. If you are having problem with your mail service, please view our mail service update here. Thank you for your patience.

info: You are now chatting with 'David'

David: Welcome to HostDepartment Live Chat Service. How may I help you?

Tom: Hello David. I spoke to Isaac yesterday about changing my name servers and getting a logon name and password in order to
access my domain name control panel. I emailed the people he told me to but no one got back to me. Can you help me?

David: We are apologize.. the DNR control panel is still cannot functioning correctly..
David: please try again tomorrow..

Tom: Oh i see. Well, can change my name servers?
Tom: I'm sorry, who can change my name servers?

David: If the DNR is come back fine. you will able to manage Name server

Tom: And if it doesn't, then I'm not fine David. I need to change my name servers as soon as possible and I don't have time to wait and see if the control panel is working properly. Do you know who can help me accomplish this?

David: DNR should be back tomorrow.. Sir

Tom: I was kind of looking for a "yes" or a "no" Dave...

David: I afraid i cannot give you an absolute answer since there are no notification from our admin

Tom: You don't have to be afraid David, I'm not mad at you. I'm just trying to find the right person to get in contact with.

David: Sir I'm sorry. My shift time has ended, you may try to log back in live chat again in a couple minutes. My friend will replace me

Tom: have a good nite

David: thanks..
David: Thank you for your cooperation & understanding.

Tom: why thank you
Tom: i don't mean to be a bitch
Tom: but my balls are in a bit of a vice here, you know?

info: Chat session has ended.